11crickex Terms and Conditions

1 Introduction

Welcome to 11crickex. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and 11crickex ("the Platform", "we", "us"). By accessing or using any part of the 11crickex website or mobile app, you confirm that you have read, understood, and agreed to be bound by these Terms in full.

11crickex is an online gaming platform designed specifically for players in Bangladesh. We offer a wide range of games including live casino tables, slots, fishing games, and card games. Our goal is to provide a fair, secure, and enjoyable gaming experience — and these Terms exist to protect both you and us while you play.

If you do not agree with any part of these Terms, you must stop using 11crickex immediately. Continued use of the platform after any update to these Terms constitutes your acceptance of the revised version.

2 Eligibility

To register and use 11crickex, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. 11crickex does not permit minors to register or play under any circumstances.
• You must be legally permitted to participate in online gaming under the laws applicable in your jurisdiction.
• You must not be a resident of any country or territory where online gaming is explicitly prohibited by law.
• You must not be acting on behalf of another person or entity when registering or placing bets.
• You must not be a current employee, contractor, or close family member of an employee of 11crickex or any of its affiliated companies.

11crickex reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be immediately closed, all winnings will be forfeited, and any deposits will be returned minus any amounts already wagered.

3 Account Registration

Each player is permitted to hold only one account on 11crickex. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited and will result in all associated accounts being suspended and balances forfeited.

When registering on 11crickex, you agree to provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, contact details, and any other information requested during the registration process. Providing false or misleading information is a violation of these Terms.

11crickex may require you to complete identity verification (KYC) before processing withdrawals or activating certain account features. Verification documents may include a national ID card, passport, or other government-issued identification. Failure to complete verification when requested may result in withdrawal delays or account restrictions.

4 Deposits and Withdrawals

11crickex supports deposits and withdrawals through bKash, Nagad, Rocket, and USDT. All transactions must be made using a payment method registered in your own name. Third-party payments are not accepted and will be returned where possible, or may result in account suspension.

Deposits on 11crickex are credited to your account instantly in most cases. If a deposit does not appear within 30 minutes, please contact our support team with your transaction reference number.

Withdrawal requests are processed within the timeframes stated in our payment policy. 11crickex reserves the right to carry out additional security checks before processing any withdrawal. Minimum and maximum withdrawal limits apply and are displayed in the cashier section of your account.

• All withdrawals are subject to identity verification being completed on your account.
• Bonus funds must meet applicable wagering requirements before they can be withdrawn.
• 11crickex does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges.
• Withdrawals will only be processed to the same payment method used for the original deposit where technically possible.

11crickex reserves the right to delay or decline a withdrawal if there is reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms. In such cases, the matter will be investigated and you will be notified of the outcome.

5 Bonuses and Promotions

11crickex offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms attached to each offer, as well as the general bonus rules set out in this section. By claiming any bonus on 11crickex, you agree to the applicable terms.

• Bonuses are credited to your account as bonus funds and are subject to wagering requirements before they can be converted to withdrawable cash.
• Wagering requirements, eligible games, minimum odds, and expiry dates are specified in the individual bonus terms for each promotion.
• 11crickex reserves the right to modify, suspend, or cancel any bonus or promotion at any time. Where possible, advance notice will be given.
• Only one welcome bonus is available per player, per household, per device, and per IP address.
• Bonuses cannot be transferred between accounts or combined with other offers unless explicitly stated.
• Any attempt to abuse the bonus system — including but not limited to creating multiple accounts, using VPNs to claim multiple bonuses, or placing low-risk bets to meet wagering requirements — will result in bonus cancellation and may lead to account suspension.

If you have any questions about a specific bonus offer on 11crickex, please contact our support team before claiming. We're happy to explain the terms in plain language before you commit.

6 Gameplay Rules

All games available on 11crickex are governed by their individual game rules, which are accessible within each game. In the event of a conflict between individual game rules and these Terms, these Terms take precedence unless otherwise stated.

11crickex uses certified Random Number Generator (RNG) technology to ensure that all game outcomes are fair and unpredictable. The RNG is regularly audited by independent third parties. Published Return to Player (RTP) percentages are accurate and reflect the long-term statistical return of each game.

• Bets placed on 11crickex are final once confirmed. Bets cannot be cancelled or modified after confirmation.
• In the event of a technical error or system malfunction during a game, 11crickex reserves the right to void the affected round and return stakes to players.
• 11crickex is not responsible for losses resulting from a player's misunderstanding of game rules or mechanics.
• Minimum and maximum bet limits apply to all games and are displayed within the game interface.

For live dealer games on 11crickex, the decisions of the dealer and the game outcome as recorded by the live stream are final. In the event of a dispute, the recorded footage will be reviewed by our team and a decision will be communicated within 72 hours.

7 Prohibited Conduct

The following activities are strictly prohibited on 11crickex. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of all balances, and may be reported to law enforcement authorities:

• Using automated software, bots, scripts, or any other tools to place bets or interact with the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, glitches, or errors to gain an advantage. Any winnings obtained through exploitation will be voided.
• Using the platform for money laundering or any other illegal financial activity.
• Creating multiple accounts to claim bonuses more than once.
• Providing false identity information or impersonating another person.
• Attempting to hack, disrupt, or interfere with the 11crickex platform or its infrastructure.
• Engaging in abusive, threatening, or harassing behaviour toward 11crickex staff or other players.

8 Account Security

You are solely responsible for maintaining the confidentiality of your 11crickex login credentials. This includes your username, password, and any two-factor authentication codes associated with your account. Do not share these details with anyone, including friends or family members.

11crickex will never contact you by email, phone, or live chat to ask for your password. If you receive any communication claiming to be from 11crickex and requesting your password, please report it to our support team immediately as it may be a phishing attempt.

• If you suspect your account has been accessed without your authorisation, contact 11crickex support immediately to have your account secured.
• 11crickex is not liable for losses resulting from unauthorised access to your account where you have failed to keep your credentials secure.
• We recommend using a strong, unique password for your 11crickex account and enabling two-factor authentication where available.

9 Privacy and Data

11crickex collects and processes personal data in accordance with our Privacy Policy. By registering on 11crickex, you consent to the collection and use of your personal data as described in that policy.

We use your data to operate your account, process transactions, verify your identity, comply with legal obligations, and improve the 11crickex platform. We do not sell your personal data to third parties. Data is shared only with service providers who assist in operating the platform, and only to the extent necessary.

All data transmitted between your device and 11crickex is protected by 256-bit SSL encryption. Our systems are monitored continuously for security threats, and we maintain strict internal data access controls.

10 Responsible Gaming

11crickex is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. We provide a range of tools to help players stay in control of their gaming activity.

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account at any time.
• Session Time Reminders: Receive notifications when you have been playing for a set period of time.
• Cooling-Off Periods: Take a short break from gaming by activating a cooling-off period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or temporarily exclude yourself from 11crickex if you feel your gaming is out of control.

If you are concerned about your gaming habits or those of someone you know, please visit our Responsible Gaming page for detailed information and support resources. Our support team is also available 24/7 to assist with any responsible gaming requests.

11 Limitation of Liability

To the fullest extent permitted by applicable law, 11crickex shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. This includes, but is not limited to, loss of winnings, loss of data, or interruption of service.

11crickex does not guarantee that the platform will be available at all times without interruption. We carry out scheduled maintenance and may experience unplanned downtime. We will make reasonable efforts to minimise disruption and will communicate planned maintenance in advance where possible.

• 11crickex is not responsible for losses caused by internet connectivity issues on the player's side.
• We are not liable for any tax obligations that may arise from your winnings. Players are responsible for understanding and meeting their own tax obligations.
• Our total liability to any player in connection with their use of 11crickex shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

12 Changes to Terms

11crickex reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, we will notify registered players via email or an in-platform notification.

Your continued use of 11crickex after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and may request account closure by contacting our support team.

We recommend checking this page periodically to stay informed of any updates. The current version of the Terms always supersedes all previous versions.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering on 11crickex, please get in touch with our support team. We're available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly on the 11crickex website and app

Our support team can help with account questions, payment issues, bonus queries, and responsible gaming requests. We aim to respond to all email enquiries within 24 hours, and live chat queries are typically answered within two minutes.