Gaming on 11crickex is meant to be fun — a way to relax, enjoy your favourite games, and maybe win something along the way. But we also know that for some people, gaming can become more than just entertainment. That's why responsible gaming is built into everything we do at 11crickex, not just mentioned in a policy document.
Deposit limits, session reminders, cooling-off periods, and self-exclusion — all available in your 11crickex account, any time you need them.
We've built six practical tools directly into the 11crickex platform so you can stay in control of your gaming without needing to contact anyone or wait for approval.
Set a daily, weekly, or monthly deposit cap on your 11crickex account. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your limit instantly, but increases take 24 hours to apply — giving you time to think it over.
It's easy to lose track of time when you're in the middle of a game. 11crickex lets you set session time reminders that notify you when you've been playing for a set amount of time. A simple pop-up reminder keeps you aware of how long you've been on the platform.
Need a short break from 11crickex? A cooling-off period lets you pause your account for 24 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or place bets. It takes effect immediately and cannot be reversed once activated.
If you feel you need a longer break, self-exclusion lets you close your 11crickex account for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked and you will not receive any promotional communications from us.
Set a maximum amount you are comfortable losing over a given period. Once your loss limit is reached on 11crickex, you will not be able to place further bets until the period resets. This tool helps you keep your gaming within a budget you have decided in advance.
Reality check notifications appear at regular intervals during your gaming session on 11crickex, showing you how long you have been playing and your net win or loss for the session. This keeps you grounded and helps you make informed decisions about whether to continue.
At 11crickex, responsible gaming is not a box we tick to satisfy a regulator. It is a genuine commitment that shapes how we build the platform, how we train our support team, and how we communicate with players. We want every person who plays on 11crickex to have a positive experience — and that means making sure gaming stays fun, affordable, and in control.
We understand that Bangladesh has a growing community of online gaming enthusiasts, and with that comes a responsibility to provide a safe environment. Whether you are playing Dragon and Tiger for the first time or you have been a regular on 11crickex for years, the same responsible gaming protections apply to you. No exceptions.
Our responsible gaming framework covers four key areas: player education, practical account tools, age verification, and access to support. Each of these is described in detail on this page. We encourage every 11crickex player to read through this information, even if you feel your gaming is completely under control — because understanding the risks is the first step to staying safe.
Responsible gaming means approaching online gaming as a form of entertainment — not as a way to make money, solve financial problems, or escape from stress. When gaming is responsible, it is something you choose to do with money you can afford to spend, for a limited amount of time, without it affecting other areas of your life.
The key principles of responsible gaming on 11crickex are straightforward:
Following these principles does not guarantee you will never experience problems, but it significantly reduces the risk. 11crickex is here to support you if things ever feel like they are getting out of hand.
Problem gambling can develop gradually and is not always easy to recognise in yourself. Many people who develop a gambling problem are surprised by it — they started out playing casually and things slowly shifted. Here are some of the most common warning signs that gaming may have become a problem:
Recognising a problem early makes it much easier to address. There is no shame in asking for help — many people go through this, and support is available. 11crickex will never judge you for using our responsible gaming tools or reaching out for assistance.
Take a moment to honestly answer the following questions. This is not a clinical diagnostic tool, but it can help you reflect on your gaming habits and decide whether you might benefit from using some of the responsible gaming tools on 11crickex.
Have you ever spent more money on gaming than you planned to in a single session?
Have you ever continued playing to try to win back money you had already lost?
Have you ever felt guilty or ashamed about how much time or money you spent gaming?
Has anyone close to you ever expressed concern about your gaming habits?
Have you ever missed work, study, or family commitments because of gaming?
Have you ever borrowed money or used essential funds (rent, bills, food) to gamble?
Do you find it difficult to stop playing even when you intended to?
Do you use gaming as a way to cope with stress, anxiety, or personal problems?
All responsible gaming tools are built directly into your 11crickex account. You do not need to contact support to activate most of them — you can do it yourself in a few steps. Here is how:
Go to 11crickex Login and sign in with your registered email and password.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
In the Account Settings menu, find the "Responsible Gaming" section. All available tools are listed here with clear descriptions.
Select the tool you want — deposit limit, loss limit, session reminder, cooling-off, or self-exclusion — and follow the on-screen instructions to set it up.
Most tools take effect immediately upon confirmation. Deposit and loss limit increases have a 24-hour delay to give you time to reconsider. You will receive a confirmation email for all changes.
11crickex is strictly an 18+ platform. We do not allow anyone under the age of 18 to register or use our services under any circumstances. We take this obligation seriously and enforce it through a combination of age declaration at registration and identity verification (KYC) checks.
If we have reason to believe that a player is under 18, we will immediately suspend the account pending verification. If the player is confirmed to be a minor, the account will be permanently closed and any deposits will be returned.
We also encourage parents and guardians to take steps to prevent minors from accessing online gaming platforms. Practical measures include:
If you suspect that a minor has accessed 11crickex using your account or another account, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.
If you feel that gaming has become a problem for you or someone you care about, please do not wait to seek help. Reaching out early makes a real difference. 11crickex support is available 24 hours a day, 7 days a week, and our team is trained to handle responsible gaming conversations with care and without judgment.
You can contact us via:
When you contact us about a responsible gaming concern, we will listen, explain your options, and help you activate whatever tools or restrictions are appropriate for your situation. If you want to self-exclude, we will process it immediately. If you just want to talk through your concerns, we are here for that too.
11crickex has a dedicated responsible gaming team whose sole focus is player welfare. Every member of our customer support team receives training in responsible gaming awareness so they can identify players who may be at risk and respond appropriately.
Our responsible gaming team monitors platform activity for patterns that may indicate problem gambling — such as sudden increases in deposit frequency, extended session lengths, or repeated attempts to reverse self-exclusion requests. When we identify a player who may be at risk, we will proactively reach out to check in and offer support.
We review our responsible gaming policies and tools regularly to make sure they remain effective and aligned with best practices. Player welfare is not a static commitment — it evolves as we learn more about how to protect our community better.
For any responsible gaming related query, tool activation, or support request, please get in touch with the 11crickex team. We are here around the clock and will always prioritise responsible gaming requests.
You can also manage your responsible gaming settings directly in your account at any time. Visit our FAQ page for answers to common questions about our tools and policies.
Register your free 11crickex account today and take advantage of our full suite of responsible gaming tools from day one. Set your limits, play your favourite games, and stay in control — always.
18+ only. Gambling involves risk. Please read our Terms and Conditions and Privacy Policy.