11crickex Privacy Policy

1 Introduction

Welcome to the 11crickex Privacy Policy. 11crickex ("we", "us", "the Platform") is committed to protecting the personal data of every player who registers and uses our services. This policy explains in plain language what information we collect, why we collect it, how we use it, and what choices you have.

This Privacy Policy applies to all services provided by 11crickex, including the website at https://11crickex.club and the 11crickex mobile app. By registering an account or using any part of the 11crickex platform, you confirm that you have read and understood this policy and consent to the processing of your personal data as described here.

We know that privacy policies can feel like a wall of legal text. We've written this one to be as clear and readable as possible, because we believe you deserve to actually understand how your data is handled — not just scroll past a document you can't follow. If anything here is unclear, please reach out to our support team and we'll explain it directly.

2 Data We Collect

11crickex collects personal data in several ways — directly from you when you register or use the platform, automatically as you interact with our services, and occasionally from third-party sources such as payment processors or identity verification providers. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request you have made.

3 How We Use Your Data

Every piece of data that 11crickex collects is used for a specific, legitimate purpose. We do not process your data in ways that go beyond what is described in this policy. The main purposes for which we use your personal data are:

• Account Management: To create and maintain your 11crickex account, verify your identity, and manage your profile settings.
• Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and securely.
• Legal Compliance: To meet our obligations under anti-money laundering (AML) laws, know-your-customer (KYC) requirements, and other applicable regulations.
• Platform Security: To detect and prevent fraud, unauthorised account access, and other suspicious activity on 11crickex.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the 11crickex support team.
• Platform Improvement: To analyse how players use 11crickex so we can improve game selection, performance, and the overall user experience.
• Responsible Gaming: To monitor gaming patterns and identify players who may need support, in line with our responsible gaming commitments.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from 11crickex.

4 Data Sharing

11crickex does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: We share financial data with payment service providers such as bKash, Nagad, and Rocket to process your transactions. These providers are bound by their own privacy and security obligations.
• Identity Verification Providers: When KYC verification is required, we may share identity documents with authorised verification service providers who assist us in confirming your identity.
• Game Providers: Some games on 11crickex are provided by third-party game studios. These providers may receive limited technical data (such as session tokens) necessary to deliver the game experience.
• Legal Authorities: We may disclose your data to law enforcement, regulatory bodies, or other government authorities if required to do so by law, court order, or to protect the rights and safety of 11crickex and its players.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. You will be notified of any such change and your rights will be protected throughout the process.

All third parties with whom 11crickex shares data are required to handle it in accordance with applicable data protection standards. We do not permit our service providers to use your data for their own purposes beyond what is necessary to provide services to 11crickex.

5 Data Retention

11crickex retains your personal data for as long as your account is active and for a reasonable period thereafter, as required by law or legitimate business need. The specific retention periods we apply are:

• Account Data: Retained for the duration of your account and for up to 5 years after account closure, in line with standard AML record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years to comply with financial regulations.
• KYC Documents: Retained for the period required by applicable law, typically 5 years from the date of verification.
• Support Communications: Retained for up to 3 years to assist with dispute resolution and service improvement.
• Technical and Usage Data: Retained for up to 2 years for platform analytics and security monitoring purposes.

When your data is no longer required for any of the above purposes, 11crickex will securely delete or anonymise it. If you request account closure, we will begin the deletion process in accordance with the timelines above, subject to any legal obligations that require us to retain certain records.

6 Cookies

11crickex uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

• Essential Cookies: These are required for the 11crickex platform to function. They keep you logged in, maintain your session, and remember your basic preferences. You cannot opt out of essential cookies without affecting platform functionality.
• Analytical Cookies: These help us understand how players navigate 11crickex — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate form to improve the platform.
• Preference Cookies: These remember your settings such as language preference and display options so you don't have to set them every time you visit.

11crickex does not use advertising or cross-site tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect your experience on the 11crickex platform.

7 Data Security

Protecting your personal data is a top priority at 11crickex. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure.

• All data in transit is protected by 256-bit SSL/TLS encryption.
• Sensitive data at rest is stored using industry-standard encryption protocols.
• Access to personal data within 11crickex is restricted on a strict need-to-know basis. Only authorised personnel can access player data, and all access is logged and audited.
• Our systems are monitored continuously for security threats, unusual activity, and potential breaches.
• We conduct regular security assessments and work with external security specialists to identify and address vulnerabilities.

In the unlikely event of a data breach that poses a risk to your rights and freedoms, 11crickex will notify affected players promptly and take immediate steps to contain and remediate the breach. We will also report the incident to relevant authorities as required by law.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — please use a strong, unique password and never share your login credentials with anyone.

8 Your Rights

As a player on 11crickex, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team at [email protected]:

• Right of Access: You can request a copy of the personal data that 11crickex holds about you at any time.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected. You can update most details directly in your account settings.
• Right to Erasure: You can request that 11crickex delete your personal data, subject to any legal obligations that require us to retain certain records.
• Right to Restriction: You can ask us to restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to Object: You can object to the processing of your data for direct marketing purposes at any time. You can also object to other types of processing in certain circumstances.
• Right to Data Portability: You can request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.
• Right to Withdraw Consent: Where we process your data based on your consent (for example, for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

9 Minors

11crickex is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on 11crickex or attempt to use any of our services.

If we become aware that we have inadvertently collected personal data from a minor, we will immediately close the associated account, delete the data, and return any deposits made. If you believe a minor has registered on 11crickex, please contact our support team immediately so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. For more information on protecting young people from gambling harm, please visit our Responsible Gaming page.

10 Policy Changes

11crickex may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically so you are always aware of how your data is being handled.

Your continued use of 11crickex after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you may request account closure by contacting our support team.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 11crickex handles your personal data, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly on the 11crickex website and mobile app

We aim to respond to all privacy-related enquiries within 24 hours. For formal data rights requests, we will acknowledge receipt within 72 hours and provide a full response within 30 days as required.